As international travel resumes, planning your next trip should be a source of excitement, but making sense of the current regulations can feel like a headache. We are here to take all the uncertainty out of planning and give you the confidence to book, secure in the knowledge we have you covered, and that all bookings with us are financially protected under our ATOL Licence 6138.
Protecting the health and safety of our customers, is our priority. Our travel partners in Southern, Eastern Africa and the Indian Ocean Islands (including transport, accommodation, and excursion partners) follow strict hygiene and health measures to keep you safe.
At Cape Tours, we always put our clients at the heart of everything we do. So, as many of you look forward to booking your next holiday, we are proud to offer a number of options that guarantee you flexibility, protection and total peace of mind.
Holidays are all about relaxing, so you can sit back safe in the knowledge that if you need to change any aspect of your holiday (due to restriction imposed by the UK Government and / or the destination government), we are flexible.
You can change your travel plans or postpone up to 40 days before your travel date. This applies to green, amber, and red listed countries on the UK government’s traffic light scheme.
No amendment fees: we will not charge you should you choose to change to a new destination offered by Cape Tours, or move your travel dates, and you can rebook to travel any time before 31 December 2022
Right to refund: if you choose to cancel due to any COVID-19 related reasons* outlined below you will receive a full refund
At Cape Tours we work with the world’s leading suppliers to secure you the best holiday experience. In certain circumstances, our partners may implement stricter payment or flexibility conditions that may prohibit or limit Cape Tours from making future amendments. On these occasions, we will advise you at time of booking, or as soon as they are advised to us. Your travel consultant will be happy to discuss this and work with you to ensure we provide as much flexibility as possible for all your travel arrangements.
Terms and Conditions:
For new bookings made from 1st July 2021 for travel before 31 December 2022, should the UK government and / or destination government impose travel restrictions prohibiting travel from the UK (the UK government makes overseas travel illegal) and / or into your destination country, after you have paid your final balance, guests may change the booking up to 40 days prior to departure.
We may need to adjust the cost of your trip to reflect the new dates, particularly if those coincide with festivals or a higher season of travel. Equally, if the cost of your postponed trip is less, we will reduce the cost accordingly. Where airlines or suppliers implement stricter payment or booking conditions that prohibit Cape Tours from making future amendments without penalty, our travel consultants will advise this at the time of our quote and clients will be advised in writing at time of booking. All monies applied to a new booking are non-transferable. All other standard terms and conditions apply to the booking. Special terms are subject to change and can be withdrawn at any time.
*COVID-19 related reasons are termed as any of the following restrictions being in place 40 days or less before departure.
- The UK FCDO advises against travel to your destination. The UK government makes overseas travel illegal
- The destination the client is travelling to has entry restrictions in place that prohibit them from travelling, such as closed borders or extended quarantine requirements
- International flights are cancelled without alternative routing available for clients to use to reach the destination(s) in the itinerary
A full refund (after you have paid your full balance)
For your total peace of mind, should postponing or opting for an alternative destination does not work for you, you can cancel your holiday within 40 days prior to your departure date and we will provide a full refund, subject to suppliers agreeing to a refund, providing the above circumstance apply.
Speak to a member of our team for further advice or to start planning your next holiday.